Global customer portals built on Drupal

Global customer portals built on Drupal

The Thomson Reuters customer portal serves as a hub of information for their suite of legal products and platforms, for both the Australia and New Zealand websites.

What we did:

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Design brief

Built on Drupal, on a single CMS, the portal serves as a hub of information for Thomson Reuters' suite of legal products and platforms, for both the Australia and New Zealand websites.

The minimum viable product (MVP) main aim of the project was to condense four separately managed websites across Australia and New Zealand into a single CMS framework, that could serve two websites: for Australia and New Zealand. The organisation was embarking on a project to unify their tone of voice, create a great user experience, and to centralise communication channels with their customer base.

Plan. Prioritise. Prototype.

A well-planned project with a fixed budget yet flexible scope produced a knockout MVP.

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Design process

Design process

As part of our design process, Digital Garden conducted User Experience research to understand potential users of the website.

What we wanted to find out was:

What kinds of content we expect will resonate with users
What users might want when using the Thomson Reuters website
Users’ behaviour as they interact with a Thomson Reuters digital experience

Agile-based development

Agile-based development

We developed this project leveraging a sprint Agile-based development methodology. This approach meant the Thomson Reuters were afforded complete transparency of the project's planning and progress from its commencement, ensuring early buy-in from the key stakeholder groups.

User acceptance testing (UAT) and feedback from our client throughout development made for a final delivered product that was refined and thoroughly tested.

Engaging content

Engaging content

The content on the portal includes training guides and materials, videos, webinars, events, company news, technical alerts and product updates catering to their different global markets.

Worldwide client engagement

After the launch of the MVP Digital Garden helped Thomson Reuters roll-out a multilingual version of the site to markets such as Hong Kong, Russia, Korea and Japan.

Worldwide client engagement

Results

Digital Garden continues to work with Thomson Reuters in the years since launch. We've helped roll-out sites to markets in South Korea, the Middle East North Africa and Asia broadly.

result

Country markets served

10

New sites since launch

3

Support articles added

7,250+

Legal products supported

60+

Multisite platform for the global legal industry.

Our users are so impressed with the customer support portal! Thank you!

Magda - Thomson Reuters

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